Kelly Bray is the senior director of global customer success programs at Slack where she is passionate about designing experiences for customers that are high value and human-centric. She leads teams focused on serving customers in creative, scalable ways in the areas of customer excellence, voice of the customer, customer health, and customer advocacy. As an early member of the Sales & Customer Success organizations at both Slack and Box, Kelly has built and scaled teams spanning the customer journey, including SDR, Commercial & Enterprise Sales, Customer Success and Renewals. Kelly started her career in technology sales after earning her degree in marketing and economics from the University of Colorado, Boulder. On the weekends you can find Kelly in the mountains or at the beach spending time with her family.